Comcast finally agree to refund us $150

This morning Comcast called and after 20 minutes talking with my husband, Comcast finally agreed to refund us the $150 they overcharged us half year ago.

The long long story started Sept, 2007 when we just moved in the new apartment and saw the website promotion deal and we signed for it but after month, we found the amount of bill was not correct, then we unsubscribed it after 3 months and hence starting the complaints to Comcast.

Why Comcast finally agreed to refund today but not earlier? The truth is that Comcast sent their service team to negotiate with us but not successfully. After they took the Comcast box back from us, my husband sued the case to Better Business Bureau. After a few while, BBB responded us with Comcast's answer and asked us if we are not satisfied with their answer, need to raise it up within 10 days. So we did and did it three times because "we don't have the record" or "we cannot locate the customer" didn't appear the right direction for the solution, not even close.

After a while BBB sent us an email saying: unfortunately you are still not satisfied with service of the provider's answer...etc. Sounds like not much progress... At the end my husband would only want Comcast to get a ticket for what they did to customers, nothing more to expect.

Today Comcast management team called and finally they said they will send us $150 check to compensate the extra charge done to us. Seems finally Comcast management team do not want to see a customer complaint listed in their record for too long. Good that my husband insists on what he thinks needs to be done.